Director of Client Success
Assigned to every account
Owns the relationship, runs your monthly review and is the person you call when something needs to move faster.
About us
A billing company built by people who were tired of billing companies
We run the revenue cycle for physician practices across the United States, and we do it the way we always wished our own vendors had.
Since 2013
working revenue cycles for U.S. physician practices
Our story
We started because the same complaint kept coming up
Our founders spent years inside practice management and hospital revenue departments, and they kept hearing one version of the same story. The billing company was attentive through the sales process, then went quiet. Reports arrived as spreadsheets nobody could interpret. Denials piled up in a queue that belonged to nobody. And when a practice finally asked what was going wrong, the answer was usually a shrug.
Right Way Medical Billing was built to be the opposite of that. Named people rather than a shared inbox. Reporting written in English rather than acronyms. Denials classified to a root cause so the same failure stops repeating. And pricing tied to what we actually collect, so nobody has to wonder whether our interests line up with theirs.
13 years later, we still measure ourselves the same way: how much of what a practice earned actually reaches its bank account, and how long it takes to get there.
What drives us
Mission, vision and the values we actually use
These are not wall posters. They are the tests we apply when a decision is genuinely difficult.
Our mission
To make sure every practice we work with collects what it has already earned — completely, quickly, and without having to chase us for an explanation.
Our vision
A market where outsourced billing is judged on transparency and measurable results rather than on the lowest quoted percentage, because the cheapest biller is rarely the least expensive one.
Our values
Say what is actually happening, including when the news is bad. Fix causes rather than symptoms. Protect patient data as though it were our own. And never let a claim sit without an owner.
Trained and certified
Credentials we keep current, not credentials we once earned
Coding rules change every quarter. NCCI edits are revised, guidelines are rewritten, and payer policies shift without much announcement. So continuing education is a scheduled part of the job here rather than something people fit in when work is quiet.
- AAPC and AHIMA certified coders, credentials verified annually
- Coders assigned by specialty rather than rotated through a general pool
- Quarterly internal coding audits with written feedback per coder
- Annual HIPAA training and attestation for every member of staff
- Dedicated A/R specialists who work denials rather than posting payments
Systems we already work inside
We adapt to your stack, not the other way round. If your platform supports remote user access, we can operate in it.
- Epic
- Cerner
- athenahealth
- eClinicalWorks
- Kareo
- AdvancedMD
- DrChrono
- NextGen
- Practice Fusion
- Allscripts
Security and compliance
How we protect the data you trust us with
We handle protected health information every day. These are the controls that sit behind that, described plainly rather than as a list of logos.
HIPAA compliance
A signed business associate agreement is in place before any access is granted. Staff are trained annually, access is role-based, and every record view is logged and auditable.
SOC 2 aligned controls
We operate against the SOC 2 trust criteria for security, availability and confidentiality: documented change management, access reviews, incident response and vendor assessment.
Encryption in transit and at rest
Data moves over TLS and is encrypted at rest. Nothing containing patient information travels by unencrypted email, and file exchange happens through secured channels only.
Least-privilege access
Staff see only the accounts they are assigned to. Access is reviewed when roles change and revoked the same day someone leaves. Multi-factor authentication is mandatory.
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Years in revenue cycle management
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Providers currently billed for
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Specialties and services covered in house
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Client retention, year over year
The people on your account
You will know who is working your claims
Every practice gets a named team across these four functions. You get their direct contact details on day one.
Lead Coding Specialist
Assigned to every account
Certified coder assigned to your specialty. Reviews code selection, runs audits and sends documentation feedback to your providers.
Denial Management Supervisor
Assigned to every account
Owns the denial queue, writes the appeals and reports the root-cause breakdown that tells you what to fix upstream.
Credentialing Manager
Assigned to every account
Tracks every payer application, revalidation and expiring credential so nobody on your roster quietly falls out of network.
These images are stock photography illustrating the roles on a standard account team. They will be replaced with photographs of the real team before launch.
Why Right Way
Reasons practices stay with us
The short version of what makes us different from the last billing company you tried.
You get specific people who know your payer mix, your providers and your quirks. They answer the phone, and they are the same people next quarter.
Monthly reporting in plain English covering collections, A/R aging, denial causes and payer performance, with the trend that matters called out rather than buried.
Every denial is classified to a root cause and reported back. Reworking a claim is worth something; stopping the next fifty is worth considerably more.
Role-based access, encryption in transit and at rest, audited logins, signed business associate agreements and annual staff HIPAA training.
No migration, no new software for your staff to learn. We operate inside the EHR and clearinghouse you already use, so nothing about your clinical day changes.
Percentage-of-collections pricing on most engagements, so we do better when you collect more. No charges for claims that never get paid.
We run in parallel with your current process before taking over, and we work your legacy A/R rather than letting it age out during the handover.
Clean claim rate on first pass
98%
Client retention, year over year
96%
Denials overturned on appeal
74%
Free consultation
Come and ask us the hard questions
Bring your worst denial category, your oldest A/R bucket or the report you have never been able to make sense of. Thirty minutes, no cost, and no obligation afterwards.